FAQ

If you need to cancel an order, please contact us immediately or within 24 hrs at support@myrtlegreens.com or 626.386.0800 during regular business hours Monday thru Friday, 9am - 5:30pm PST.
If you are having difficulty placing an order and checking out online, please contact support@myrtlegreens.com or 626.386.0800 during regular business hours Monday thru Friday, 9am - 5:30pm PST.
We’re sorry but we do not accept returns for any food product. If your shipment arrived with the wrong item or in damaged condition and therefore, has compromised the food product, please contact us immediately. We may request for photos of the damaged packaging/product so that we can file a damage claim with the shipper, so please do not discard anything until approved to do so.

Although we hope that everyone will enjoy our products, please note that we cannot guarantee this as everyone has different tastes and preferences. Therefore, we will be unable to provide a refund in this type of situation.
Once an order has been placed, a confirmation email will be sent immediately. If not order has been sent, please check your spam folder. Please review for accuracy. If there are any discrepancies, please contact support@myrtlegreens.com or 626.386.0800 during regular business hours Monday thru Friday, 9am - 5:30pm PST.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Frozen orders are shipped every Monday with a cut-off deadline the previous Thursday 9am PST. Shelf stable products are shipped Monday - Wednesday.

Please note that shipping schedules are subject to change during national holidays (i.e. Easter, Memorial Day, Thanksgiving, Christmas).
The package will be released without obtaining a signature unless requested by the customer. If you are not able to receive the package at the time of delivery, please consider having your perishable foods delivered to an alternate address where someone will be available to receive your order (i.e. work, neighbor).
No, we do not ship internationally at this time.
No, we do not ship to PO Box addresses.
Yes, our products are non-GMO.
No, our products are not certified organic. However, we do strive for products that use high quality ingredients and clean labels whenever possible.
No, our products contain wheat.
Yes, everything we sell is vegan.
Our products are shipped from Southern California, near the Los Angeles Metro Area. Due to our geographic location, shipping to the east coast will be expensive due to most of our products needing to be shipped frozen. This means, frozen products must be shipped with dry ice and use FedEx 2Day shipping in order to ensure that our products arrive in acceptable condition.

Please note that we do not inflate the shipping cost and are continuing to look for alternate options that can help lower shipping costs. This is better for our customers and in turn, better for us!
We do not sell your information to anyone, under any circumstances. All information is kept private and used only for internal business purposes.